Returns & Refunds

Returns & Refunds Policy

We want you to shop with confidence.

If there is an issue with your order, our customer support team is here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return:

  • The item must be unused where applicable.
  • The product should be in its original packaging.
  • Proof of purchase or your order number is required.

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • The wrong product
  • Missing items

Please contact us within 7 days of receiving your order.

To help us resolve your request quickly, please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

Our team will review your request as quickly as possible.

Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to assist.

Once an order has been shipped, standard return conditions apply.

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are processed back to your original payment method.

Depending on your payment provider, refunds may take several business days to appear.

Non-Returnable Items

For health, hygiene and food safety reasons, certain products may not be eligible for return unless they arrive damaged or incorrect.

These may include:

  • Opened food products
  • Personal hygiene items
  • Perishable goods
  • Clearance items marked as Final Sale

Shipping Costs

Shipping fees are generally non-refundable unless:

  • The wrong item was sent
  • The item arrived damaged
  • The order was affected by our error

Need Help?

If you have any questions about returns or refunds, please contact our customer support team.

We aim to respond to all enquiries within 24 business hours.